Privacy Policy

Last updated: 14 October 2026

1. About this policy

Computer Health Care Pty Ltd trading as Consult Pro (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, hold and disclose personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website, consultpro.com.au, and to the IT and biomedical consulting services we provide.

2. What personal information we collect

Depending on how you deal with us, we may collect:

• Contact details, such as your name, email address, phone number, business name and address.
• Enquiry details you send us through our contact form, by email or by phone.
• Service information we need to deliver our services, such as user account details, device, system and network information, support requests and billing details.
• Website usage information, such as your IP address, approximate location, browser and device type, the pages you visit and how you arrived at our site.

We do not collect sensitive information, such as health information. Where practical, you can make a general enquiry without identifying yourself, but we will usually need your details to provide services to you.

3. How we collect personal information

• Directly from you, when you fill in our contact form, email or call us, meet with us or use our client portal.
• Automatically, through cookies and similar technologies when you use our website (see “Cookies” below).
• From third parties, such as your employer or organisation when it engages us, or our suppliers and service partners.

4. Why we collect and use it

We collect, hold and use personal information to:

• respond to your enquiries;
• provide, support and bill for our services, including remote support and monitoring;
• manage our relationship with you and send you service-related messages;
• understand how our website is used and improve it and our services;
• protect our website, systems and clients from spam, fraud and security threats; and
• meet our legal and regulatory obligations.

We will only send you marketing messages where you have agreed or the law otherwise allows, and you can opt out at any time.

5. Tools we use on our website

• Contact form (WPForms): collects your name, email address and message. Submissions are stored on our website and emailed to us. The form may also record your approximate location based on your IP address.
• Google Analytics: uses cookies to collect information about how visitors use our site. This information is processed by Google, which may store it outside Australia.
• Google reCAPTCHA: protects our forms from spam and abuse. It collects device and usage information, which is subject to the Google Privacy Policy and Terms of Service.
• Security and email tools: our website records IP addresses to block attacks, and keeps logs of emails it sends so we can make sure they are delivered.

6. Cookies

Cookies are small files stored on your device when you visit a website. We use:

• Essential cookies, which make the website work and remember your cookie choices; and
• Analytics cookies (Google Analytics), which help us understand how visitors use our site.

You can change your cookie choices at any time using the cookie settings on our website, and you can block or delete cookies in your browser settings. Blocking some cookies may affect how the site works.

7. Who we disclose personal information to

We may disclose personal information to:

• service providers who help us run our business, such as website hosting, email, analytics, remote monitoring and management platforms, software vendors and distributors, and our professional advisers;
• your organisation, if you are a contact for one of our clients; and
• government agencies or others, where required or authorised by law.

We do not sell personal information.

8. Overseas disclosure

Some of our service providers, such as Google and our remote monitoring, support and cloud software providers, may store or process personal information outside Australia, including in the United States. We take reasonable steps to make sure they handle it in line with the APPs.

9. Links to other websites

Our website links to other websites, including our online store, our client portal and our social media pages. Those sites have their own privacy policies, and we are not responsible for how they handle your information.

10. How we store and protect personal information

We hold personal information electronically and take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, change or disclosure. These steps include access controls, secure systems and staff training. When we no longer need personal information, we take reasonable steps to destroy or de-identify it. No method of sending information over the internet is completely secure.

If a data breach is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme.

11. Accessing and correcting your information

You can ask to access or correct the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time, usually within 30 days. We do not charge for making a request. If we refuse a request, we will tell you why, unless it would be unreasonable to do so.

12. Complaints

If you have a concern about how we have handled your personal information, please contact us in writing. We will investigate and respond within 30 days. If you are not satisfied with our response, you can contact the OAIC at www.oaic.gov.au or on 1300 363 992.

13. Contact us

Privacy Officer, Consult Pro
Unit 3, 1 Cowpasture Place, Wetherill Park NSW 2164
Phone: +61 2 9756 0000
Email: info@consultpro.com.au

14. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page.